Privacy Policy

SettleWorth is an independent, noncommercial informational project operated by Farish Punjani in Ontario, Canada. “SettleWorth,” “we,” “us,” and “our” refer to this project and its operator.

This policy applies to the public SettleWorth website and direct communications sent to its configured contact addresses.

Official settlement administrators and other external websites have their own services, privacy practices and policies.

You can browse, search, filter and use the current possible-match experience without creating an account or providing login credentials.

SettleWorth does not ask you to provide your SIN, CRA credentials, banking credentials, government identification, medical records, receipts, claim forms, confidential legal documents or payment-card details.

Please do not send those materials through email or a contact form. An official administrator may request information through its own process; review that administrator’s privacy information before submitting anything.

Hosting, infrastructure and security providers may process ordinary technical information needed to deliver and protect the site. Depending on the request and provider, this may include an IP address, request time, requested URL, browser or device information, referring page, error information and security-related request data.

SettleWorth uses Vercel Web Analytics on the public Production website to measure aggregate traffic and acquisition signals such as page views, unique visitors, page routes, referrer hostnames, and coarse browser, device and country-level summaries.

SettleWorth’s analytics instrumentation removes query strings and URL fragments before a page view is sent, does not run on private /lab experiment routes, and does not intentionally send names, email addresses, Match answers, claim or form fields, search queries, free-text narratives, claim documents or other sensitive claim contents to Web Analytics.

When you email SettleWorth, the project receives the email address, message, ordinary email metadata and anything you voluntarily include. Email providers and routing services also process those communications.

SettleWorth does not need sensitive claim documents or detailed eligibility narratives to answer a general question or investigate a public-information correction.

When you use the correction form, the information entered is used in your browser to prepare an email draft. SettleWorth does not receive or store the draft through the website.

SettleWorth receives the information only if you choose to send the email through your email application or provider. The form does not submit the report to a SettleWorth server, and the current service does not store correction reports in a database.

Information received may be used to respond to questions, investigate correction reports, maintain and improve public settlement information, understand aggregate site usage and acquisition, measure whether official handoffs appear relevant and operational, deliver requested deadline reminders or material-change Watch alerts, protect the website, diagnose errors, comply with legal obligations, and preserve records reasonably needed to document corrections or communications.

SettleWorth does not currently use contact information for advertising or marketing campaigns.

After you return from an official settlement process, SettleWorth may offer an optional quick check asking whether the matter seemed relevant, whether the official form was available, and, when needed, a fixed correction reason.

If you answer, the website sends only the settlement identifier and the fixed options you selected. It does not include your name, email address, account or session identifier, Match answers, search queries, referrer, device fingerprint, free-text narrative, claim documents or sensitive eligibility details.

SettleWorth does not keep an individual feedback-event record. The server immediately increments a daily aggregate count for that settlement and answer combination. These aggregate counts are used to understand handoff quality and identify matters that may need review.

When the separately gated Action Clarity experiment is enabled, a small set of ordinary reviewed settlement pages may also ask, “Is your next step clear?” The browser receives a control or treatment assignment only for that session; the server receives only the settlement identifier, the fixed variant, and the selected Yes / Not sure / No response, which is immediately counted in the same aggregate-only subsystem.

When you sign up for a deadline reminder on an eligible reviewed settlement, SettleWorth stores the email address you provide, the settlement identifier, your affirmative consent, subscription and unsubscribe timestamps, and operational delivery records needed to send and manage the reminder. It does not collect your name, Match answers, eligibility details, claim documents, SIN, banking information, medical information or claim narrative for this feature.

Reminders are limited transactional messages about the selected settlement and its currently reviewed deadline. They do not file a claim, assess eligibility or guarantee that a claim remains available. Each message includes an unsubscribe link, and unsubscribing stops future reminders for that settlement.

Delivery and hosting providers may process the email address and ordinary delivery metadata needed to provide this service.

When you choose to Watch an eligible reviewed settlement, SettleWorth stores the email address you provide, the settlement identifier, your affirmative consent, subscription and unsubscribe timestamps, and operational delivery records identifying reviewed material-change events used for alerts. It does not collect your name, Match answers, eligibility details, claim documents, SIN, banking information, medical information or claim narrative for this feature.

Watch alerts are limited transactional messages about material changes to the selected settlement’s claims process. They do not file a claim, assess eligibility or guarantee that a claim will open or remain available. You can unsubscribe from Watch alerts for that settlement at any time.

Delivery and hosting providers may process the email address and ordinary delivery metadata needed to provide this service.

The project relies on providers needed for website hosting and delivery, privacy-safe aggregate web analytics, domain and DNS services, email forwarding or delivery, source-code hosting and deployment infrastructure, and security or error diagnostics where enabled.

Those providers may process or store technical and communication information outside Ontario or Canada. Foreign laws may apply, and the project does not promise that all information remains in Canada.

SettleWorth does not currently use advertising cookies or behavioural advertising. Vercel Web Analytics is used to understand aggregate traffic, unique-visitor counts, referrers and public-page usage; SettleWorth does not use it to build claimant eligibility profiles or advertising audiences.

For SettleWorth’s Web Analytics integration, query strings and URL fragments are removed before page-view ingestion and private /lab experiment routes are excluded. Optional quick handoff feedback is a direct fixed-choice response stored only as aggregate counts, not a behavioural profile.

The optional Action Clarity experiment, when explicitly enabled, uses browser session storage only to keep a control or treatment assignment stable during that session. The assignment is not persisted server-side and is not used to build an individual profile.

Hosting or security infrastructure may use technical mechanisms required to deliver or protect the service. This is not a promise that the service will never use other technologies if its scope changes.

Technical logs and aggregate Web Analytics data are retained according to applicable provider settings and operational needs. Emails and correction communications are retained only as reasonably needed to respond, investigate, document a correction, secure the service or meet legal obligations.

Quick handoff feedback is retained only as non-identifying daily aggregate counts rather than individual response records. Aggregate product-quality counts may be retained to compare handoff quality over time.

Active reminder and Watch subscriptions, and pending or in-flight delivery records, are retained while needed to provide the requested service. After a reminder or Watch subscription becomes unsubscribed or expired, terminal subscription and delivery records are eligible for scheduled deletion after 30 days once no pending or in-flight delivery remains.

Other information may be deleted or anonymized when it is no longer reasonably needed. You may request deletion, subject to legal, security, fraud-prevention and record-integrity needs.

Reasonable safeguards are used for the service and its communications. No internet or email system can be guaranteed completely secure, so do not send sensitive information through public contact paths.

The service is intended for a general audience and is not designed to collect information from children. Users should not submit sensitive information. A parent or guardian may contact the privacy address about information a child may have sent.

You may contact the Privacy Lead, SettleWorth to ask about personal information in direct communications, request access or correction where applicable, request deletion, or raise a privacy complaint.

privacy@settleworth.co

This policy may be updated as the service, providers or legal obligations change. Material changes should be reflected by updating the effective date and, where appropriate, providing a notice on the site.

For general questions, use the configured general contact address on the Contact page. For settlement questions, the official administrator remains the appropriate source.