SettleWorth action guide · Mont-Sainte-Anne

Follow the reviewed Proactio claim sequence

The official sequence changes depending on whether Proactio emailed you on May 20, 2026. Choose that reviewed scenario here, follow the matching official steps, and keep every claimant detail, document, declaration and filing inside the official process.

This guide stores only coarse route and checklist choices in your browser.Do not enter government ID, health information, medical or ambulance records, financial-loss evidence, estate documents, incident narratives, signatures or claim credentials into SettleWorth.

Official filing deadline

November 20, 2026

The claim form and all required supporting documents are due by this date. No authoritative cutoff time or timezone is stored here.

Official administrator

Proactio

Proactio controls eligibility, evidence requirements, declarations, signatures, submission channels and claim outcomes.

1 · Choose the reviewed branch

Did Proactio email you on May 20, 2026?

This choice changes only the official sequence shown here. It does not determine whether you qualify.

Yes, I received the May 20 Proactio emailUse the individualized claim link first. Proactio then sends the secure supporting-document instructions.No, I did not receive that emailUse the public Annex 3 form and submit the form with required supporting documents through an official email, fax or mail channel.

2 · Official sequence

Work through the matching official steps

Choose the May 20 email scenario to reveal the reviewed sequence.

3 · Supporting-document checklist

Review categories while sensitive evidence stays with Proactio

These categories help you follow the official process. Proactio decides what applies, what evidence is sufficient and whether a claim is accepted.

Identity-document category reviewed

The official process requires two valid IDs, including photo and date of birth. Keep ID numbers and copies out of SettleWorth.

Passenger-presence evidence category reviewed

If you are not on the passenger list, Proactio may require proof that you were aboard L’Étoile Filante during the February 21 or March 11, 2020 sudden stop. Do not describe the incident or evidence here.

Additional-damages evidence category reviewed, if relevant

The official process contains medical, ambulance and financial-loss evidence paths. SettleWorth does not decide a Severity category, calculate a payout or collect the supporting details.

Representative-authority category reviewed, if relevant

A legal representative may need authority documents for a minor, incapacitated person or deceased person. Keep estate and authority documents with the official process.

4 · Official handoff

Finish with Proactio

The official form includes a solemn declaration and claimant signature/date. Declaration acceptance, signature and final submission stay entirely with Proactio.

Open the official Proactio process

Follow the reviewed Proactio claim sequence

Did Proactio email you on May 20, 2026?

This choice changes only the official sequence shown here. It does not determine whether you qualify.

Review categories while sensitive evidence stays with Proactio

These categories help you follow the official process. Proactio decides what applies, what evidence is sufficient and whether a claim is accepted.

Identity-document category reviewed

The official process requires two valid IDs, including photo and date of birth. Keep ID numbers and copies out of SettleWorth.

Passenger-presence evidence category reviewed

Additional-damages evidence category reviewed, if relevant

The official process contains medical, ambulance and financial-loss evidence paths. SettleWorth does not decide a Severity category, calculate a payout or collect the supporting details.

Representative-authority category reviewed, if relevant

A legal representative may need authority documents for a minor, incapacitated person or deceased person. Keep estate and authority documents with the official process.